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Lessons from the Pandemic

"Before the Pandemic." Not too long ago, those words belonged squarely in a science fiction movie, yet we now hear them used on a daily basis. We now have a defined timeline of “before” and “during” and are (slowly) heading into “after”. As we embrace 2021, we wanted to share a few lessons we've learned as we help clients, new and old, during the pandemic. 

ABE Obtains Perfect NPS Score

 

Numbers really do matter, especially when given as an indication of customer satisfaction. That's why we participate in a third-party customer service survey, sent out after every service call by our technicians. The Net Promoter Score®, or NPS®, measures customer experience through a survey consisting of a two-part questionnaire.  We're quite proud to have attained a score of 100, an indication that our efforts to take care of our customers are really paying off.

Section 179 - Everything You Need to Know

A Game Changer for Small and Medium Businesses: Section 179

If you haven't yet taken advantage of Section 179 tax incentives to purchase or lease office technology and managed IT equipment in the current tax year, you still have a few weeks left to do so. 

According to the IRS website: "Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment and/or software purchased or financed during the tax year. That means that if you buy (or lease) a piece of qualifying equipment, you can deduct the FULL PURCHASE PRICE from your gross income. It’s an incentive created by the U.S. government to encourage businesses to buy equipment and invest in themselves." However, in order to take the deduction for tax year 2020, the equipment must be financed or purchased and put into service between January 1, 2020 and the end of the day on December 31, 2020.

 

ABE Honored as Recipient of the 2020 Elite Dealer Award

ENX Magazine announced that Advanced Business Equipment is among the nation’s top office technology dealerships chosen this year as a 2020 Elite Dealer.

What Can a Large Format Scanner Do for You?

The process of large format scanning captures and converts large format documents to digital files that are easy to manage, access, and distribute, typically in file formats PDF, JPEG and TIFF. Do you have a library of important large format documents to scan for future reference? 

Non-Profit Client Spotlight: Mountain Projects

Mountain Projects’ motto is ‘Helping People Help Themselves’, and nowhere is this more evident than in their self-help, owner-built housing program, where participants save money and earn "sweat equity" toward their new home by completing 65% of the labor themselves. No construction experience is required, and Mountain Projects provides a construction supervisor to assist future homeowners through the process. All homes are financed with low-interest Rural Home Loans. Mountain Projects has built 51 homes through this program. 

Is Your Office Equipment Bleeding You Dry?

Office vampires drain time, energy and valuable resources you could be using to run your business more efficiently. Take a bite out of the inefficient use of your MFP with a Managed Print Software Solution from Advanced Business Equipment!

How Safe from Attack is Your VPN?

zombie silhouettes outside a home protected under a glass dome

What do zombies and malware have in common? Both are generally created by an infectious virus, spreading quickly and wreaking havoc. Work-from-home offices can be especially vulnerable, as they are often not given the same protections as your organization's network. So what should do *before* zombies—or malicious virus attacks—actually happen?

OneScreen GoSafe on NBC News

 Watch this video and see how the use of OneScreen GoSafe is helping everyone at USD to safely return to their normal school routines, despite COVID-19.

Who Trains the Trainer?

If you’ve invested in a multi-function printer (MFP) for your business, you need it to be up and running, with service availability when issues pop up. However, at ABE it’s not enough to just ‘send a repairman’ out. That’s because we are not only authorized dealers for Konica Minolta and Canon, we are also a factory-certified technician service meeting their high standards for technicians who take care of their equipment.

At Advanced Business Equipment (ABE), we currently have 12 field technicians, and all of them are factory certified on every type of Konica Minolta/Canon office equipment they work on. We can deliver that level of excellence because, as an authorized Konica Minolta and Canon training partner in the U.S., we have our own certified trainer, Mike Cordiale, on site. This is a distinction few can offer.

Mike has been a certified trainer for KM since 1999, and for Canon since 2004. He takes between 45 and 55 classes annually with Konica Minolta and approximately 15 with Canon. He is then authorized to teach those same classes to our technicians here at our facilities in Asheville, NC. For our customers, this offers you the following advantages.