We asked Mike Cordiale, Operations & Service Manager for ABE the following question: When you've received the same award for practically 19 years running, does it ever get old?
"In a word, no," says Cordiale. "As the manager of operations and service, my job is to make sure that our team provides best-in-class service and support to our customers. Receiving Konica Minolta's Pro-Tech Service Center award means that our service department has met our goal, and has been recognized by Konica Minolta as a dealership that provides 'exemplary customer support and satisfaction'."
Advanced Business Equipment is a long-time partner with Konica Minolta, dedicated to delivering professional, reliable service and maximum performance for Konica Minolta’s award-winning lines of digital imaging products. To be admitted to the Pro-Tech program is no easy feat. The Authorized Dealer's Service Department must meet strict requirements to even be considered for the Pro-Tech Service Award. KM evaluates each element of operations across several key parameters to ensure ABE is delivering the best customer and product support for Konica Minolta devices, including technical expertise, dispatch systems, management skills, inventory control systems and customer satisfaction ratings.
“We continue to be proud of our strong partnership with Konica Minolta. We're delighted to add the 2019 Pro-Tech Service Award to our accomplishments” says Kevin Jackson, CEO and President. “It is a symbol of our quality and commitment to customer service.”
A second generation local company founded in 1981, ABE is an office equipment and information technology company dedicated to delivering professional, reliable service to their customers in WNC and, since 2009, the Upstate.
Konica Minolta's recently ranked number one in Customer Loyalty in the 2019 Brand Keys Customer Loyalty Engagement Index within the “MFP Copier” category for the twelfth year in a row. The technology giant similarly encourages its Dealers to strive at delivering the highest level of commitment to customer support and satisfaction.