Konica Minolta Business Solutions U.S.A. Inc. has announced that Asheville company Advanced Business Equipment (ABE) has been presented with the 2018 Pro-Tech Service Award, a prestigious mark of distinction recognizing exceptional Konica Minolta dealerships that demonstrate exemplary customer support and satisfaction. This marks the 18th consecutive year that ABE has earned this award.
To attain the Pro-Tech standard, Konica Minolta evaluated and measured each element of ABE’s operation, including its management skills, inventory control systems, technical expertise, dispatch systems and customer satisfaction ratings. Konica Minolta recognized ABE for outstanding service of KM imaging products, including copier/MFPs, printers and software solutions.
"As part of our commitment to assuring the highest performance standards across our organization, we find it important to recognize those dealerships that are focused on delivering excellent service,” says Jim Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “The Pro-Tech Service Award represents Konica Minolta’s gold standard for service competency and proficiency.”
A second generation local company founded in 1981, ABE is an office equipment and information technology company dedicated to delivering professional, reliable service to their customers in WNC and, since 2009, the Upstate. ABE became an Authorized Konica Minolta Training Facility in 1999, and won their first Pro-Tech Service Award that same year.
"We continue to be proud of our strong partnership with Konica Minolta. The Pro-Tech Service Award is emblematic of our dedication, and it’s rewarding to earn this distinction year after year,” says ABE President and CEO Kevin Jackson. “Our commitment to our customers is to provide best in class service and support, and the Pro-Tech Award is a recognition of our continued success in delivering on that promise.”
Konica Minolta is committed to customer excellence, and was named number one in customer loyalty in the 2018 Brand Keys Customer Loyalty Engagement Index within the "MFP Copier" category for the 11th year in a row. The company in turn encourages its dealers to strive at delivering the highest level of commitment to customer support and satisfaction.