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Who Trains the Trainer?

Mike Cordiale completes a Konica Minolta training that he will then use to train our technicians.

If you’ve invested in a multi-function printer (MFP) for your business, you need it to be up and running, with service availability when issues pop up. However, at ABE it’s not enough to just ‘send a repairman’ out. That’s because we are not only authorized dealers for Konica Minolta and Canon, we are also a factory-certified technician service meeting their high standards for technicians who take care of their equipment.

At Advanced Business Equipment (ABE), we currently have 12 field technicians, and all of them are factory certified on every type of Konica Minolta/Canon office equipment they work on. We can deliver that level of excellence because, as an authorized Konica Minolta and Canon training partner in the U.S., we have our own certified trainer, Mike Cordiale, on site. This is a distinction few can offer.

Mike has been a certified trainer for KM since 1999, and for Canon since 2004. He takes between 45 and 55 classes annually with Konica Minolta and approximately 15 with Canon. He is then authorized to teach those same classes to our technicians here at our facilities in Asheville, NC. For our customers, this offers you the following advantages:

More factory certified technicians

Mike ensures our technicians are trained on each model of multi-function printer we sell. You can place a service call with the confidence that the person we send will know exactly how to take care of your copier.

Technicians trained exactly as Konica Minolta and Canon would train them

During the classes Mike offers at ABE, he uses the same training materials, labs and equipment that Konica Minolta and Canon use. He teaches the technicians one-on-one, so he has the opportunity to make sure that technicians truly understand each lesson.

Exceptional service quality

Mike has been with ABE for 23 years and while he certainly understands the value of learning on the job, he also realizes that these training courses dive deep and provide very specific information about hardware and even critical IT components that can keep your machines running smoothly for longer. 

Authorized trainer Mike Cordiale trains technician Mike L.

Technology is constantly evolving, and that means non-stop learning. We appreciate the work that Mike does for ABE—our high customer satisfaction scores and excellent customer reviews are a testament to his dedication and hard work. It’s also thanks to his hard work we keep our authorized training partner status.

If you have a service contract with a copier with ABE, all ink, toner, parts and repairs are included. But even without a service contract, we can still take care of your equipment!

Just shoot us an email at stayconnected@abecarolina.com.