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NPS Score: So What's the Big Deal?

graphic showing overall 92.90 customer satisfaction score for Advanced Business Equipment

The Net Promoter Score (NPS) Survey is part of quantitative market research; a single question that is sent to customers to get a concise understanding of their satisfaction level with a brand or organization. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class".

NPS score
customer satisfaction
customer service
excellence in service

What's the best copier? We’ve got the ironclad answer.

 

 

 

 

 

 

What is the “best” copier? Our non-branded answer might surprise you: Whichever copier or printer best fulfills your business needs. Our upcoming TechExpo is the perfect proving ground to discover which machine does exactly what you need. Come armed with answers to the following questions, and together we can whittle down the choices to the single best copier for your needs.

choosing the right printer
best business grade printer
tech show
the best MFP for you

KIP 70 Series

The KIP 70 Series of wide-format monochrome production print systems includes the KIP 7170, 7770 and 7970.

KIP
wide format
authorized dealer

4 Reasons to Attend Our 2018 TechExpo

 

If you manage or work for a non-technical business, you might think that a tech expo is irrelevant to your job or your goals – but you couldn’t be more mistaken. 

small business
Western North Carolina
technology
tech expo

ABE Employee Appreciation Day

employee appreciation day
ice cream

Canon Wins BLI’s 2018 Copier MFP Line of the Year

For the third year in a row, Canon has won the most coveted Copier MFP Line of the Year award from Keypoint Intelligence - Buyers Lab (BLI). BLI, the world’s leading authority on document imaging devices and software solutions, presents its honor annually to the vendor whose product line is deter

Solution to Zero-Day Windows Update Bug (i.e., No Internet)

If you or someone you know is running Windows 7 and you utilized the Zero-Day Windows Update that came out on Patch Tuesday, May 8th, you probably ran into the same problem as many others…no network access. Our AIS team offers the following solution.

Zero-Day Windows Update
patch Tuesday

ABE: your source for KIP products in WNC and the Upstate

Check out this all-in-one wide format printer, copier, and color scanner from KIP. All system functions are performed through large, 12" display with intuitive, multi-touch color controls that instantly respond to your touch. Print from and scan to the cloud.

 

KIP
wide format printer

Disaster Recovery Plan: Does Your Business Have One?

screenshot from businesscontinuity.gov, outlining the steps to developing a business continuity plan

The annoying thing about insurance is, you don’t need it…until you need it. Think of a targeted, efficient disaster recovery plan as insurance that your company will have in place against all types of business risks—from fire, to flood, to all manner of cyber threats. 

BDR
backup and disaster recovery
compliancy
data security

ABE Lunch & Learn: The Business of Modern Law: Compliancy. Technology. Audit Integrity.

How has business technology impacted the modern law office? Are your employees putting data security at risk? How do printing and BYOD impact security and compliancy? What is the role of artificial intelligence in eDiscovery? Find out the answers to these questions and more, at the free (catered!) lunch and learn offered by Advanced Business Equipment, at our Asheville location: 3072 Sweeten Creek Rd, Asheville NC 28803

compliancy
legal
law
discovery
data security
Asheville events