Francis came to our urgent call for help to fix our large copier. We were on a tight deadline completing important printing jobs for a trade show. Francis made sure that all of our items were printed correctly before he left our office to ensure we were able to meet our deadline — we had to send printed items on a flight to California with staff members early the next day. Please let him know how much we appreciated his willingness to go above and beyond to resolve our issues! And thanks to the help desk team for the immediate dispatch to correct our problem. Thank you!