This was the initial install. Mike Lewis was easy to work with, communicated well, and helped me configure the printer even though our main office is 2,000 miles away from the jobsite with the copier. The technician was professional and the response time exceeded expectations. I highly recommend your business - from the initial sales team to the service/install experience. Also, Mike was one step ahead of the game reminding me I had asked for the local admin password; he provided this where I would have forgotten to ask otherwise.