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Service & Support

ABE offers an all-inclusive service contract that covers toner, consumables, on-site service, maintenance, repair, labor, travel and parts that may be needed for your MFP.

Our service department is an Authorized Training Partner with both Konica Minolta and Canon, with a certified training manager in-house who ensures we have expertise in every product we carry. The ABE service fleet is the largest in WNC, ensuring that our team of local engineers and technicians can provide prompt and effective support every day. 

Our service team has been awarded the prestigious Konica Minolta Pro-Tech Award every year since its inception 18 years ago—an honor earned by less than 4% of the dealers in the US. ABE has also consistently won recognition from Canon and our other manufacturers for excellence in sales, training standards and support.

In addition, our 18,000 square foot corporate facility allows ABE to maintain a wide assortment of part and supplies on hand, maintaining a high first-call efficiency rating to handle your service needs.

Help Desk

Our experienced help desk team is live and local, clearing nearly 20% of all services calls remotely and saving everyone time and money.

Thanks to our web-based fleet management tool with real time GPS tracking technology, used in conjunction with service call routing software on our techs’ mobile phones, we’re able to provide fast, efficient service when they need to dispatch a technician to your site.

Service Area

ABE partners with organizations with a national footprint through our extensive dealer network across the nation, meaning we offer prompt remote and on-site support both for those located within and outside of our local service area. Our technician coverage in our North and South Carolina territories ensures we are able to meet our commitment to you regarding service response times and first call efficiency.

Post-Service Surveys

Service after the sale is a tenant of our success. After every service call, a survey is automatically sent to the contact person who opened the ticket to ask how we performed for you. Through Net Promoter Score, an independent platform powered by CEO Juice Inc., we receive a ‘report card’ on these surveys. Simply put, the Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others. 

Advanced Business Equipment's NPS is consistently above 90, placing us in the list of top customer-centric companies in the country.

Find out more about our service program now—fill out the short request to the right.