Service & Support
The ABE service fleet is the largest in WNC, with a team of local engineers and technicians providing prompt and effective support every day. We are Authorized Training Partners with Konica Minolta and Canon and our certified, in-house training manager ensures our techs have expertise in every product we carry.
Our service team has been awarded the prestigious Konica Minolta Pro-Tech Award every year since its inception 19 years ago—an honor earned by less than 4% of the dealers in the US. ABE has also consistently won recognition from Canon and our other manufacturers for excellence in sales, training standards and support.
Inventory & Supplies
Our 18,000 square foot corporate facility allows ABE to maintain a high first-call efficiency rating to handle your service needs, with:
- Main Warehouse Parts Inventory
- Main Warehouse Supplies
- Well-stocked Technician Vehicle
Ask about our all-inclusive service contract, covering toner, consumables, on-site service, maintenance, repair, labor, travel and parts that may be needed for your MFP.
Help Desk / Remote Support
Our experienced help desk team is live and local, clearing nearly 20% of all service calls remotely and saving everyone time and money.
Thanks to our web-based fleet management tool with real-time GPS tracking technology, used in conjunction with service call routing software on our techs’ mobile phones, we’re able to provide fast, efficient service when we need to dispatch a technician to your site.
Service Area - Local
Our technician coverage in our Western North Carolina and the Upstate in South Carolina territories ensures we are able to meet our commitment to you regarding fast service response times and first call efficiency.
Service Area - National
Our extensive dealer network across the nation and partnership with organizations with a national and/or global footprint means we can offer prompt remote and on-site support to those located outside of our local service area as well.
Post-Service Surveys
Service after the sale is a tenant of our success. After every service call, a survey is automatically sent to the contact person who opened the ticket to ask how we performed for you. Through Net Promoter Score, an independent platform powered by CEO Juice Inc., we receive a ‘report card’ on these surveys. Simply put, the Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others.
Our customer testimonials give voice to the satisfaction that our customers feel. Advanced Business Equipment's NPS is consistently above 90, placing us in the list of top customer-centric companies in the country.
Find out more about how our all-inclusive service contract can save your organization money—get started with an email to stayconnected@abecarolina.com.
