The midst of the Coronavirus crisis might seem like an odd moment to celebrate a business award, but we are doing just that: we recently received the 2019 Prestige Partner Award from our leasing partner, Great America, for “unparalleled customer commitment and dedication to excellence”. Despite the COVID-19 crisis, we’re celebrating this in honor of our employees, our IT and Service technicians, and our customers, who have embraced the abrupt transition of working from home with grit and determination, jumping in with both feet to get their teams set up for success with the right technology.
Konica Minolta Business Solutions U.S.A. Inc. has announced that Asheville company Advanced Business Equipment (ABE) has been presented with the 2018 Pro-Tech Service Award, a prestigious mark of distinction recognizing exceptional Konica Minolta dealerships that demonstrate exemplary customer support and satisfaction. This marks the 18th consecutive year that ABE has earned this award. This marks the 18th consecutive year that ABE has earned the award.
The Net Promoter Score (NPS) Survey is part of quantitative market research; a single question that is sent to customers to get a concise understanding of their satisfaction level with a brand or organization. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class".