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excellence in service

The Importance of a Seasoned Team of Service Techs

Group of technicians gathered in front of blue wall with company logo

Our service team is made up of 12 individuals who have an average of 21.83 years of experience each, our IT team of 3 team members with an average time in the field of 15.7 years, and our inventory and set-up team of 3 persons with 5+ years of experience each. Longevity in the field + training equals service excellence.

Konica Minolta Awards Prestigious Pro-Tech Service Award to Advanced Business Equipment

ProTech Service Center logo

Konica Minolta Business Solutions U.S.A. Inc. has announced that Asheville company Advanced Business Equipment (ABE) has been presented with the 2018 Pro-Tech Service Award, a prestigious mark of distinction recognizing exceptional Konica Minolta dealerships that demonstrate exemplary customer support and satisfaction. This marks the 18th consecutive year that ABE has earned this award. This marks the 18th consecutive year that ABE has earned the award.

NPS Score: So What's the Big Deal?

bcooke@abecarolina.comgraphic showing overall 92.90 customer satisfaction score for Advanced Business Equipment

The Net Promoter Score (NPS) Survey is part of quantitative market research; a single question that is sent to customers to get a concise understanding of their satisfaction level with a brand or organization. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class".