We’re proud of our customer satisfaction surveys and our many all 5-star reviews on Google, Facebook and the Better Business Bureau—but we also recognize that we wouldn’t have that customer recognition and appreciation without the people behind our numbers: Meet the members of the ABE Imaging Tech team, always ready to ride to the rescue with parts, supplies and problem-solving expertise!
Numbers really do matter, especially when given as an indication of customer satisfaction. That's why we participate in a third-party customer service survey, sent out after every service call by our technicians. The Net Promoter Score®, or NPS®, measures customer experience through a survey consisting of a two-part questionnaire. We're quite proud to have attained a score of 100, an indication that our efforts to take care of our customers are really paying off.
The Net Promoter Score (NPS) Survey is part of quantitative market research; a single question that is sent to customers to get a concise understanding of their satisfaction level with a brand or organization. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class".