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NPS score

ABE Obtains Perfect NPS Score

 

Numbers really do matter, especially when given as an indication of customer satisfaction. That's why we participate in a third-party customer service survey, sent out after every service call by our technicians. The Net Promoter Score®, or NPS®, measures customer experience through a survey consisting of a two-part questionnaire.  We're quite proud to have attained a score of 100, an indication that our efforts to take care of our customers are really paying off.

NPS Score: So What's the Big Deal?

bcooke@abecarolina.comgraphic showing overall 92.90 customer satisfaction score for Advanced Business Equipment

The Net Promoter Score (NPS) Survey is part of quantitative market research; a single question that is sent to customers to get a concise understanding of their satisfaction level with a brand or organization. Given the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world class".