Numbers really do matter, especially when given as an indication of customer satisfaction. That's why we participate in a third-party customer service survey, sent out after every service call by our technicians. The Net Promoter Score®, or NPS®, measures customer experience through a survey consisting of a two-part questionnaire. We're quite proud to have attained a score of 100, an indication that our efforts to take care of our customers are really paying off.
