Testimonials
The Jackson County Chamber of Commerce has been a loyal customer for 23 years of Advanced Business Equipment! They have terrific customer service, and they've never let us down! We have had several great copiers over the years, performing LOTS of...
Advanced Business Equipment not only meets our organizations technical needs but they also support our work and community. Their customer service is excellent and I recommend them for your business/organization's tech needs!
Good service and machine is working.
Balfour United Methodist Church
Fast service from the moment we contacted Advanced. Thank you!
Brian was very professional, efficient and helpful !!! Thanks
Thanks for a seamless install of the new copiers, the guys did a great job setting us up. Mike Lewis was here until 5 pm making sure all of the file transfers and PC communications were working. We really appreciate the service we receive.
Seth was great! He was patient with me and got my settings inline to print 8 1/2 x 14" documents. Very helpful, knowledgeable and friendly. Easy to work with and glad he is on your team. It is good to know he is there if more help is needed in...
The tech, Marion, did an outstanding job and made sure he ran plenty of tests to ensure the unit was working to my satisfaction. It was a very timely repair and he was very detailed in his explanation. Very happy with our service experience.
I want to tell you my experience with your company was great. We are very pleased with the new copier and the installation was the best I have ever seen.
Seth picked up the phone when we called. He walked me through some steps that didn't resolve our problem. After that he came right over to our office quickly and provided us with the service we needed to keep our desktop running correctly. Very...
Your technician, Mr. Henson, was very pleasant and helpful.
Service tech Jeff Holifield got to the office In less than an hour. He diagnosed the problem and explained It to me. He went to his truck and got the part and had us up and running in no time! I appreciate how quickly he arrived, his friendly...
All went very well. Seth, the technician, worked with me remotely. He double tested to make sure the email was sent. I think he went above and beyond and I was very happy with the time and care he showed on this ticket. I would want him on my...
Mike had a busy schedule that day he agreed to come by and assist us. He made time to work on our problem at the very end of that day and remained on the clock with us even after normal business hours in order to make sure our machines were ...
Jeff arrived a day earlier than anticipated which was great! He did troubleshooting and confirmed equipment was okay, suggested driver was issue which was correct.
We were very happy with the level of knowledge and professionalism of the service technicians.
Larry was great and even explained some tips and tricks!
Had a technician here the same day I called. Larry is always very friendly and knowledgeable. He makes sure the equipment is tested and we are happy with it before he leaves.
Chris, the tech that came to our office, was super friendly and explained what our issue was and what he did to fix the issue.
The technician, Michael, was diligent, friendly and helpful.
Matthew fixed an issue that was cause by a change in in Google security. We were in a queue as this was an across-the-board issue with anyone scanning to email through Google. This was an on-line fix and he was courteous over the phone and...
Seth was very kind and helpful and remained on the phone while he walked me through his process. Left me with ample information to adjust and fix in the future. Printer has had no issues since. Thanks!
Technician responded very quickly - even on a Friday afternoon before a holiday. Saved the day!!
Mike Lewis is exceptional in his knowledge and expertise of our equipment.
Marion took the time to help me understand the problem with our printer and it not faxing. After he did, I was able to call the correct people to get it online finally.
Our Service Tech was prompt and gave great advice based on what we could do to help keep machine in good working order. He was very knowledgeable when working on equipment. We are very pleased with the service we received.
David Hyde corrected our problem in less than 30 minutes with a remote access call; we're extremely pleased with Advanced Business Equipment response and service expertise - that's one of the primary reasons we've been a long-time customer....
Ronnie was very professional and very courteous while in the office. He explained what he was doing and listened to our problem with the machine. He is very knowledgeable. He was also very friendly. You guys are always there when we need you. We...
My Mac book was particularly snobby and challenging but he was persistent and willing to ask for more help in order to take care of me, and that he did! And he was kind - thanks, Seth!
Chris and his associate were knowledgeable, pleasant and efficient.
Tom was very professional. He called to let me know parts were in and offered to call 30 minutes out to make sure we could meet at the church. He worked quickly and efficiently.
Mike Lewis was great! He is great at troubleshooting the problem and made the necessary corrections! He was very professional and helpful!
Very friendly and professional. Chad explained what was wrong with printer and what he was going to do to correct the issue.
Tom made two trips. Very good communication regarding what he did and what repair would still need to be done; fixed temporarily and said he would be back after a part was ordered. After the 2nd trip everything works great. He took the time to...
The technician was helpful in determining that the problem was in our software and not the print device.
Brian Irish was great! Took all the time we needed when done to explain what he had done.
Your employees did a amazing job with install and explaining how to operate the machine.
Bruno is very knowledgable and helpful in explaining what is happening and how he will fix the problem or problems.
This Technician always explains the problem very well. He a very kind person and that means a lot.
Brian was very helpful and quite pleasant to speak with during the visit. He seemed to be well trained and proficient in his work.
Your employees have always been very helpful, knowledgeable and patient.
David was very friendly and knowledgable. He was able to hook the printer up virtually with a very short amount of time taken away from my work.
Always professional, fun, good natured. We really enjoy working with you guys.
Matthew was fantastic!!! Everything was handled over the phone. The technician was great and the response time to our service call was wonderful.
This technician is knowledgeable and solved our problem. He is always personable and we are pleased when he is the one assigned to our service calls :)
Bruno was AMAZING! He is always so kind when working on our machine. He takes the time to make sure we understand what the issue is and how he fixed it. He is welcome back anytime!!
I was so impressed with the quick response we received. This service call went great from the minute I made the call to when Larry walked out the door after the repair. He did have to take a part with him, leaving us without some the guts of our...
Brian explained (showed what the problem was). Didn't have the part but called the office and the part was in stock there and came back the next day and finished with repair. I like that your techs can address us by our names when they come to...
Larry is always friendly and takes time to answer questions and explain the operation of the machines. I learn something new each time he comes! Thank you, Larry.
The Help Desk was very accommodating and professional. Bruno is awesome, always professional and friendly, and works until the problem is fixed.! We love him! Please praise Bruno as he has been taking care of the equipment for Hanger Hall in all...
Awesome job. The print is now excellent on that printer. Brian is consistent on his repairs and is one of your best field techs. He has a good attitude and regularly checks in with me about the service performed. This is invaluable information...
Bruno is fantastic to work with. He always takes the time to explain the issue and what he is doing to fix it. And will give ideas how to make things easier and more productive for future use.
Bruno always comes in with a smile and a positive attitude. He represents Advanced Business Equipment very well.
My call was answered (by Matt I believe) immediately. He was able to tell by the error message what the problem was and scheduled someone for the next day. Chris had the webbing changed and our printer/copier back up and running within minutes....
He was very professional, nice and got the job done in the same day. He did great!
He came almost immediately after I emailed the help desk, it was a quick fix and he showed staff how they can correct the issue in the future!
Called back same day. Mike talked the office manager step by step through what he was doing. He emailed her a few days later with videos he had made covering the same information to help for the future. Very helpful!
David was very thorough and completed my wifi set up so I could continue with business :)
The technician did a great job! He was fast and courteous.
As always Mike Lewis is the best. He was here at our office within minutes of the call.
Worked with me on my schedule and was excellent on his work
David did great to make sure my problem was fixed before he concluded the call. He took the time to try several different ways to fix the problem to make sure we didn't have it again.
Every employee I have worked with @ Advanced has been just Awesome...
Not only did he take care of our problem, but he noticed that we would probably have another one, soon, and ordered and installed the part right away.
The repair tech showed up within an hour and fixed the issue. I had many lesson plans to print and your excellent service allowed me to complete this. Your staff is extraordinary and extremely professional and proficient. I could not have had...
The person at the Help Desk accomplished exactly what I asked. He was very friendly and knowledgeable. Thank you.
Bruno was friendly, engaging, quick, and thorough. He was faster than he said he would be and had a great smile the whole time.
Brian Irish does a great job when he is here. He explains what is going on and how things usually work. He cleans the machine very well. Excellent job and service.
You don’t know how MUCH I APPRECIATED Matthew’s help by phone with remote assistance. He was great! He didn’t know, but probably could hear in my voice, I was very nervous. He told me exactly what to do and to take my time which helped me calm...
Larry was great! He explained the problem and took care of it. He’s very knowledgeable and professional and took the time to answer my questions.
We always let out a sigh of relief when we see Bruno walk in because we know everything will be taken care of. He is so thorough and knowledgeable, friendly, and efficient. A fantastic representative of your company.
Mike Lewis was awesome. The problem we were having was hard to diagnose. Mike came back several times and continued to work with our I.T. rep. He was very understanding and polite, even though the staff was frustrated about the copier glitch. The...
Help desk was super. The technician was very helpful and careful to explain. You have always been very responsive and we enjoy your work and service.
He went above and beyond to help us out and get our problems fixed! Did an amazing job making sure that our problems were fixed and everything was working properly before leaving. Amazing worker. I think our guy needs a raise for a prestigious...
Excellent service. The technician explained the problem, resolution, and provided training each time he came back.
Bruno is awesome - always able to help with a smile! Can't think of anything to improve on at this time - We are happy with you - Keep up the great work!
Your scheduler was very accommodating. Mr. Crawford had to replace a part that was cracked and he cleaned all of his materials (boxes, etc.) and took them with him when he left. Mr. Crawford even locked the front door back as he left as I was...
Very prompt! thank you! The technician was very kind, courteous. He was able to locate the part needed—had to drive to Asheville then return to our Hendersonville location—but was back in an hour. Repaired the machine, explained the situation.....
Always happy; one of the best we have ever had. Not only does he tell me what he’s doing but shows me.
Your technician was very knowledgeable and had my printer re-connected to the computer within a matter of minutes.
All praises go out to Larry. He was awesome and the best!!! He went out of his way to make sure that I had another toner/drum shipped.
Chris has visited us in the past and he is ALWAYS extremely courteous and helpful. He always answers any questions I may have whether they pertain to the service call or not!
Tech was very knowledgeable and quickly helped me resolve my printing issue via LogMeIn. Loved having confidence in his expertise making my already complex life a bit easier! Keep up the good work!
Chris was very friendly, explained what he was doing and even worked on a program issue I had with the printer. He was quick and fixed the problems on the machine.
We were so happy to have such a speedy response to our busy office needs! We are extremely grateful for the technician’s kindness, level of professionalism and expertise. Not to mention how quickly he responds and how quickly our printer was...
The tech (Larry Weisner) was awesome. He knew exactly what the problem was and was prepared before arrival. He was in and out quickly and was very professional and friendly.
We had a customer in our office that had a coughing spell while technician Brian Irish was working and without missing a beat he reached and provided her with a water. It was a very sweet gesture to something that he didn’t have to respond to....
He was courteous and patient with me and my lack of computer technology understanding. He walked me through the screens and I can now print with no issues.
He was fast, in and out, and was super nice! Thank you!
We use ABE's managed print services for all our printers. The Help Desk was very helpful, the technician came the same day, was very neat, helpful in explaining the problem, and overall a great worker.
He was knowledgeable, personable, pleasant and performed the service quickly. A great experience.
Excellent service, with ETA just as he promised. Went beyond expectation finding roller that needed changing. I'll gladly take the time to brag on excellent support and helpful feedback!
Larry Weisner was very professional and friendly. Great customer service with a smile. He took the time to explain the issue and what he would do to resolve it. He did a great job and we welcome him back to service our copiers at any time. Job...
Chris is good at his job. Knowledgeable, polite and diligent to solve our problem to our satisfaction.
Bruno and the good folks at A.B.E. helped us solve our printer problem in a flash! Nice folks and fast response, highly recommended!
For over 35 years, our company purchased our own copier and printers for our workstations, which meant we had to work on them when they needed repair and purchase the toner cartridges, drums, etc. When it was time to replace our copier, we had a...
I have been leasing a copier from Advanced Business Equipment for almost five years. The leasing process was simple and quick. During the period of the lease, repairs and servicing of the copier have been handled promptly. I have an office in my...
Bruno was very courteous of our COVID procedures and was very quick and efficient. He explained what he did and took care of us with no issues. He’s amazing. Love when he visits to help out!
Best customer service in town for fleet management. Their technicians are prompt and professional. Highly recommend over anyone else in WNC.
CareReach has worked with David Dixon for 12 years and David has and continues to provide excellent customer service. He is very diligent to know our business and provides the right machine and lease for our needs. He is very responsive to our...
Advanced Business has been a partner of ours for many years. Fair service, quality people, are what we come to expect and they deliver just that. From our Account Exec to the Service Techs, they all understand what it means to support their...
Just want to say how awesome the people are at Advanced...I can call them with an emergency at 4:57pm on a Friday with an issue on our machine and they make it happen. We can NOT have our machine go down at all, we are open 24/7 and have to print...
Great customer service and very knowledgeable staff.
ABE has been a trusted business partner for a number of years now. As our organization grows, ABE is there to help us find new solutions to our need for more integrated technology and support. Over the years we have increased our physical...
On behalf of our staff at Austin CPA, PC, we wanted to say how much we appreciate Mike Lewis, Jon Pumroy and Bob Allen for their professionalism, technical knowledge, and smooth transition and installation of our new copier/scanner (...
The technician was courteous, thorough, and completed the job quickly and efficiently.
Brian the technician was super helpful and courteous when getting my printer online and setup the way I needed it. I specifically asked for his return the next day when service was needed on our second machine.
Advanced Business Equipment has been a valuable partner to the American Red Cross in Western North Carolina. Not only have their products and services greatly increased the productivity of our volunteers and staff, but they have also been fully...
Advanced Business Equipment is by far the most professional, courteous and economically priced of all the copier vendors in WNC. ABE is a family-owned company who, with their team of professionals, knows the business inside and out, while...
Our office had great communication with ABE regarding our scanner. They were very responsive to emails and follow-up calls. Thank you!
Larry was helpful, courteous, knowledgeable, and understanding of an intermittent issue that would not repeat while he was watching. The issue was a setting I couldn’t identify. He showed me exactly where it was, and I think I will finally be...
The technician was AWESOME! He called to trouble shoot over the phone first before he came out. This way we could be operating our copier until he arrived. He also took the time to call and update us on his arrival time. Super friendly and very...
Unbelievable how fast he came! Very nice and personable. He even explained to us how to do something we had been trying to do for months on our own.
Bruno once again was here to save the day! Such a great and joyful technician! We love having him here, even though it's never for anything good, lol!
Larry is always so courteous and respectful of those in the office. You can tell he enjoys his work.
Eric always takes care of our printing needs within a reasonable amount of time. He is very polite and answers any questions that I may have.
Our copier was printing black streaks about 3/4 of the way down each page so I called ABE. It was so nice to be greeted by a friendly voice instead of voice mail. The dispatcher said he’d send someone right out, and Brian Irish was here within...
Everyone is always professional and polite to work with. Scheduling service or ordering supplies is always seamless. The technician is always professional, polite and patient with our questions and time, and answers all my questions. Your service...
Both employees were professional, courteous, helpful and engaging during the installation of our Canon machine. They worked efficiently and the process and installation were a positive experience.
Very pleased with how quickly your technician arrived...Saved the day. Brian is so professional and pleasant to deal with. He solves the problems quickly and explains clearly what he has done and what caused the problem. Very satisfied with this...
The help desk agent, David, was very knowledgeable. I don’t think it would have been possible to diagnose the real problem without physical access to the machine, as the problem was with networking equipment external to the machine itself. We...
Mike Lewis was very efficient and explained all the new features on the new copiers. We are very well pleased with the switch.
Brian is a great guy. Courteous, friendly and gets the job done!
Brian Irish was friendly, knowledgeable and punctual. Everything you could ask for.
THANK YOU for the quick response, tax season is starting and accountants are off the OCD scale without equipment failure! 10 is low for Bruno, he’s way past that scale! We just love Bruno, that's all I can say.
Very helpful and pleasant representative - as is my common experience with ABE. Brian was our technician and was very knowledgeable. He explained what the problem was, how it can happen, and offered ideas about what we can do to both confirm the...
We are very pleased with service and with the service technician.
This was the initial install. Mike Lewis was easy to work with, communicated well, and helped me configure the printer even though our main office is 2,000 miles away from the jobsite with the copier. The technician was professional and the...
Very professional, great attitude, prompt and fixed equipment with no problems.
Same day service response - great! Always courteous and willing to answer questions.
I appreciated that someone came the same day I called the problem into your service desk. This is our only fax/copier and it is very...
Chris was friendly and attentive. He explained the next steps after the 1st visit and followed through as promised.
A tech was out faster than I expected. Very much appreciated. He was competent, friendly & helpful. As Larry was checking out the machine, he noticed our drawer #2 was set to thick paper. Not sure when or how that happened but he explained...
Chad kept his face mask on the entire time he was in my office. Kudos to him and thank you!
Larry was wonderful and had things up and running very quickly. Super pleased!
Brian was here in less than 24 hours and did a great job. He was very helpful in figuring out the problem and has now saved...
Technician Chad Angel arrived quickly after call was placed. He was called to fix a problem involving a tray that wouldn’t...
Chad was very helpful in explaining other ways to use our equipment. He has a very pleasant personality and was patient with us.
Eric did a very good job and he is always friendly and helpful.
I cannot remember the guy’s name that answered the phone; however, he was eager to get the problem resolved and committed to driving out here himself at lunch to bring the waste toner replacement. Love it! Larry ended up coming since he was close...
Response time is always very impressive! Our technician is always kind, helpful, and efficient. I have been very impressed with our service.
He got my scanner working to the email again. Much more convenient! He even fixed an additional problem. Very prompt and all working great again.
Chris took time to help me login using our IP address to add and delete names to the copier. I was very appreciative of the time he took to help me.
Bruno is fantastic! He is the best technician you have. He is prompt, professional, always explains the situation and the outcome is always successful.
I talked to David and he said he would place an order for us. Your technician showed up in about an hour after my call. He fixed the problem plus cleaned the machine, and checked it all out. Great Job!!
Brian is great, super friendly, good at what he does, and always fixes the issue. On the last call, he fixed most of the issue and then needed to go get a part to make sure we were fully operational. Our business is located at the top of a...
Chris is always prompt, courteous, friendly and knowledgeable. He does whatever it takes to get things rolling again and we very much appreciate him!
I asked that the technician get here ASAP and he did. He was extremely helpful in getting to the root of a complicated problem; explained to us what had happened; corrected it.
Francis is awesome. Seriously. He takes a look at the error, explains it, and then starts to fix it. And he fixes it fast. He’ll fix the issue with a smile.
He sure was here fast. (Technicians) Brian and Bruno are the best! I had a client in front of me when Brian left, and he gracefully made his exit with a brief but precise explanation and without ado. I really appreciate that!!
All good. He was simply a nice person and did a great job. Thanks!
Chad was very helpful, pleasant and professional in getting our copier up and going. Excellent customer service!
Brian was very, very nice. He worked quickly to discover the problem, fixed it, and left us in great shape in no time. Even showed me what was causing the issue while the machine was apart. Always consistent great service. Everyone comments on...
Brian was awesome! Knowledgeable, friendly, and just overall gave us a great experience. We had a tangled up mess with two internet systems. But he successfully untangled it all and fixed everything we needed!
Bruno is so extremely knowledgeable on all aspect of our printing issues. He goes out of the way to explain better ways to get the best results between our software and its relationship with our copier. Thank you so much for all of his help.
We use ABE for our copier/printer/scanner/fax machine at work and are very pleased with their services. Ordering ink, requesting repairs, and working with account reps has been super easy and we are always quick to receive the help we need....
We have been doing business with Advanced Business Equipment for over 15 years. I find their personnel to be first-class, driven by the President who never ceases to improve the company performance. Our rep is second to none. The tech service is...
Ronnie was on time, took care of the issue, paid good attention to our machine overall, and participated in our social distancing/safety protocol perfectly. Thank you!
Needed firmware update for all the older models on property. Chad is always the best. Hands down the man.
Since this was my computer, and could not perform most of my duties as the bookkeeper, the...
Our rep Bob Allen was professional and helpful in answering and setting up the one-touch tabs on the copier. Bruno is very talented and knew the technical components that made the set up a breeze. Thank you both!
Bruno was very helpful and patient and took the time needed to get our file properly set up to print booklet form so we...
Everyone was professional, efficient and kind. They made sure we understood everything, had no more questions, and let us know they are very available to help- to just call and we would get the support we needed. thank you!
He [Brian Irish] was wonderful. Everything appears to be working as it should now.
And he just had a wonderful attitude and a great sense of humor.
We have been with Advanced Business since 2007 and have had no problems with their service or products. Their Service Department has always been very helpful when ordering supplies or getting a tech to come out and fix problems. Their...
Your technicians are so well-trained, courteous and patient. I cannot overstate the value of your service. I actually didn’t expect a call until after the New Year's holiday, but Eric called just an hour or two after I called your help desk. Eric...
I had some trying issues with the copier and the technicians who came out here went above and beyond trying to figure the issue out. I am grateful for the diligence. They all went above and beyond to fix the copier ... explained every possible...
Greg was very knowledgeable about the situation with the printer and worked around our office hours to fix the problem. He offered to bring the printer back to his own office to work on when we could not be present in our office.
Our company has been using Advanced Business Equipment for our copier services for many years....
Brian didn't have to stay and connect our Macs to the copier, but he did, efficiently. Delighted with our service.
I know that some times when there are emergencies, it is hard to take care of everyone. But overall your company has taken great care of our office. David is exceptional. He really goes out of his way to make sure to take care of our problems as...
Tom is always helpful in explaining what this issue is and how he plans to resolve it. Very nice and friendly with a great personality. Great expertise and very knowledgeable.
We appreciate that Francis was able to respond quickly and get our printer back in production to meet a deadline. Thanks!
Mike is awesome! He holds great customer service and support!
Excellent customer service and response time to assist with the issue at hand.
Bruno does an amazing job for my company. He is super knowledgeable and very courteous to my employees. He should be the role model for your repair techs. Keep up the awesome work, Bruno.
Felt communicated with, safe, respected.
I wanted to pass along the compliments that Bruno received today from our staff. He really stuck with the issue that the copier/fax was having and didn’t give up. The staff was so appreciative of him and his work ethic. It is fixed! And...
Bruno is excellent with customers. He patiently explains the issues and seems to be very knowledgeable about the equipment that he is working on.
Bruno is AMAZING!!! He is always so professional and thoroughly resolves our issues. We're very happy when we get him as our technician when needed. That man needs a RAISE! ;)
Greg was extremely helpful and took the time to explain the problem we were having with our printer/copier. He showed me things I could do myself and made recommendations for preventing the issue. He checked the machine thoroughly and...
The service call went perfectly. He arrived first thing in the morning and was able to quickly fix our printer. He took the time to explain what went wrong and how to take care of the printer going forward. We feel confident that we can better...
The tech who repaired our copier was extremely prompt, professional and met all of our copier needs.
He was here within an hour or so. I was very surprised when he called and said that he was trying to find parking. I assumed it would take at least a day or so, but he was here immediately! He was quick and efficient. Very much appreciated!...
Larry spent extra time to train a coworker and me on a process we can do ourselves to stop the same problem from happening again in the future. He was very polite and professional during his service call—go Larry!
Steve is very knowledgeable of your products and if problems arise, he is prompt to bring assistance if needed, to expedite overall repair time. Your service is excellent.
Chris is always pleasant and helpful. He is happy to explain all that he does and why, so I can be aware of and recognize it if we have the same issue again.
Very fast response time and knowledgeable technician. He knew exactly what to do, and was quick and accurate. Excellent work!
Greg was very helpful. He answered all of my questions. He gave me a bit more knowledge to help troubleshoot problems in the future.
Brian really cares about the work he does and it shows. He treated my Bizhub with the utmost respect and he was so kind to us. He was efficient and polite with our staff, volunteers, and customers.
Your help desk answers the phone promptly and understands that we are only open for half days and manages to get someone to the office within hours of my call. All of your technicians have been great! They are experienced in what they do and they...
Mike is always very helpful! He was able to confirm the software downloads needed on our new Mac computers. Mike also reviewed how to calibrate the color setting on the printer. We appreciate his great attitude!
Brian did an excellent job and was in and out quickly. He is professional, courteous, and friendly, and does good work and communicates well.
We have always received excellent support from all Techs that come out to repair Vaya Health Copiers.Thanks and keep up the good work.
Bruno is very knowledgeable about our equipment, he is respectful, courteous and explained what caused the problem with our copy machine. He also explained what he had to do to repair our copy machine.
Your technician Greg Manigault is great! He is a pleasure to have in our office. He is always pleasant and helpful and ... works fast but thoroughly to make sure our equipment is out of service for as little time as necessary.
Brian went above and beyond to fix my printer as I had an important print job that had to be done by Wednesday morning. He was able to switch out parts from another machine so that my machine could do the special printing. Once he picked...
Francis came to our urgent call for help to fix our large copier. We were on a tight deadline completing important printing jobs for a trade show. Francis made sure that all of our items were printed correctly before he left our office to ensure...
Chris was very efficient and helpful. He got here quickly, which was wonderful since so many agents needed to use the color copier that day. He helped us understand the problem and got us up and running again, all with a great attitude...
He went well above the call of duty to address our issues in a timely manner.
The technician was very cordial; he introduced himself when he came in; went right to work; finished and let me know he was finished. I couldn't ask for better!
Technician was helpful in explaining and very polite and professional. Cleaned up after himself and left the machine clean. The repair was finished the same morning we called it in.
Service man was very polite, knowledgeable about his job.
Mr. Manigault is highly professional, always pleasant to deal with and is a pleasure to work with. He is highly knowledgeable on all facets of problems and service needs. You have a true asset in this technician. Please continue to send him our...
Our particular problem required help from David in your office, who worked with Tom, your technician onsite, to resolve the issues. I have worked with Advanced Business Equipment for many years and will continue to do so because of your employees...
Gregory did an excellent job. He ordered the correct part and corrected a long standing issue that we were having with the machine. He went above and beyond to make sure the copier was repaired.
The service tech didnt just fix the machine and leave. He explained what happened and why, then how we can prevent that issue in the future. It was something simple and he didn't make us feel unintelligent with his explanation, which would have...
He [ABE tech Greg Pressley] had it fixed and was gone before I got back. Any ABE technician I have ever observed worked quietly, checked to make sure they were not in my way or slowing me down, and have been VERY professional.
LOVE LOVE LOVE working with Jeff Moody! He is always nice, knowledgeable, and always does an amazing job. We truly appreciate having someone of his caliber working with us.
Thank you for your very quick and efficient service. Our machine is working properly now.
Great customer service by Mike Cordiale and Joe Donovan. No worries and easy transition to the new copier. Thank you!
Ronnie (Crawford) is always just terrific to deal with. He is always professional and always fixes any issues we have as fast as humanly possible.
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Very helpful! Greg is the best! He fixed our issues quickly and made an instruction sheet for me on how to add my favorites to the home screen. That will be super helpful! Thanks Greg!
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I have to give a shout out to David Hyde who dialed in to address driver problems on both of our front office computers. Not only did he update the corrupted drivers he spend some time cleaning up the most used machine to improve its performance...
Greg is just awesome! Always knowledgeable, timely and quick to repair. The extra follow-up visit was extremely appreciated!
Bruno was fabulous. He came quickly and resolved the problem. He had to run back to your storeroom to get another part and did so without complaining and quickly. He had us up and running 100%. We appreciate him going the extra mile.
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Repair was done very quickly. Chad, the technician, brought the correct staples for our machine and went over how to install them. He was very pleasant. Very happy with the amount of time it took for this to be taken care of.
Your techs always do a check of everything that might cause us trouble and explain everything in ways that I can understand. Don't change anything, you've got it...
Thank you for coming in to fix our machine on a snow day!...
Jeff Moody [from AIS Division, ABE's IT Support] and Jeff Wallace are always very attentive to our needs. Both typically call me within minutes of any issues I report, and always follow up later to make sure everything is still good. They have...
We really appreciated the same day service! In addition, your technician Chris did a great job. He...
Greg is excellent. He is so knowledgeable and courteous. I am blown away with the response time to my initial call. I already have recommended you to a couple of businesses here on the reservation. Thank you!
Lynn was very patient and kind. I feel as though most technicians want to rush to get the work done. Lynn did not do so and was very helpful! Thank...
Balfour UM Church has done business with ABE as long as we have had copiers. I like the company because it is local. Their salesmen are very professional but still personable, so I feel comfortable...
Just want to tell you how impressed I am with Gregory. He is always helpful, always friendly and always efficient when repairing the copier. Everyone at Leprosy Missions enjoys working with Gregory!
I just wanted to pass along how wonderful your technician was today. The detailed instructions, patience and understanding were truly appreciated. Great job, Horace Williams!
I wanted to thank the technician (Chris Worrel) for the customer service we received today. I was very happy that Chris called me with an ETA, showed up when he said he would, and repaired the copier.
Great job, Chris Worrel!!!!
When Hayssen Flexible Systems was negotiating a new multi-function copier program that would support our varied needs four years ago, we had three local suppliers competing for the job. Advanced Business Equipment stood out above the others and...
Eblen has had a long and tremendous partnership with Advanced Business Equipment—nearly twenty years. Their commitment to our community is only surpassed by their commitment to the service they provide to their clients and customers. Their...
We have been doing business with Advanced Business Equipment for over two years. We have a total of eight copiers that we lease from them and they are also responsible for servicing them.
The company is very efficient, extremely competent...
The staff is very professional at Advanced Business Equipment and the service technicians fix problems in a timely manner. I would recommend Advanced to other companies—they do a great job.
When I place a call to Advanced Business Equipment, I can always count on a Service Technician getting to my location and resolving the problem quickly. Our machine is running like a champ!
The technicians at Advanced Business Equipment do a wonderful job and they are great! They are very professional. I would recommend Advanced Business Equipment to anyone and everyone.
Our technician was able to figure out the problem within a matter of minutes. I really appreciate that he was able to resolve the problem quickly. We love the machine and are very impressed with all of the things it is capable of. We would...
Ann Ray in the service department has made everything so easy during our transition. She is absolutely spectacular. I would recommend Advanced to other companies.
Chris Worrell our technician was able to figure out our problem in minutes and went the extra mile to make sure our machine was in tip top shape. I would recommend Advanced to other companies. Thank you for the great service and work.
Advanced Business Equipment is the best organization that I have dealt with. All employees are very nice and the great techs respond very quickly. I am happier than a pig in manure with this organization! They are the best people and are very...
We wanted to let you know how pleased we are with Klick File Web. The program is very simple to learn and use. It also provides the convenience of being able to "pull files" without ever leaving our desks.
We have been able to use...
I wanted to let you know that the staff at the Jackson County Library greatly appreciates your service technician Greg Pressley. He has always responded to our calls immediately. He always has a smile for the staff and never hesitates to fix any...
I wanted to take the time to compliment one of your techs, Mike Lewis. He always does a nice job when he services our copier, but the last time he came, he replaced the drum, and the copier was still not making quality color copies. He took some...
Your service tech Cameron is exceptional. He spent a long time on the phone with me trying to help me work on the problem so we could be up and running faster. When that still did not work, he came out the next day and not only fixed the problem...
I love our copier and your company. Everyone goes above and beyond to always take good care of our company and equipment. You have a great team who is very knowledgeable about the equipment that you sell. If they have a problem that they can't...
I am writing to tell you of the wonderful service ProPat, LLC received from Advanced Business Equipment. Due to my past experience with different IT companies at our former location, I was DREADING the installation of a new server and the...
