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Testimonials

Brian wouldn't have had to stay and connect our Macs to the copier, but he did, efficiently. Delighted with our service.

R.K.Y.
Unitarian Universalist of Transylvania County

I know that some times when there are emergencies, it is hard to take care of everyone. But overall your company has taken great care of our office. David is exceptional. He really goes out of his way to make sure to take care of our problems as...

Nikki R.
Best & Best, PLLC

Tom is always helpful in explaining what this issue is and how he plans to resolve it. Very nice and friendly with a great personality. Great expertise and very knowledgeable.

Stephanie I.
US Forest Service

We appreciate that Francis was able to respond quickly and get our printer back in production to meet a deadline. Thanks!

Carolyn D.
Gaia Herbs

Mike is awesome! He holds great customer service and support!

Olivia H.
Spartanburg County School District 2

Excellent customer service and response time to assist with the issue at hand.

Ashley W.
Applya Occupational Strategies

Bruno does an amazing job for my company. He is super knowledgeable and very courteous to my employees. He should be the roll model for your repair techs. Keep up the awesome work Bruno.

Jimmie H.
Van Winkle Law Firm

Felt communicated with, safe, respected.

Marcia D.
Therapy Associates, Inc

I wanted to pass along the compliments that Bruno received today from our staff. He really stuck with the issue that the copier/fax was having and didn’t give up. The staff were so appreciative of him and his work ethic. It is fixed! And he is...

April L.
Homeward Bound of Western North Carolina

Bruno is excellent with customers. He patiently explains the issues and seems to be very knowledgable about the equipment that he is working on.

Allison P.
Deerfield Episcopal Retirement Community

Bruno is AMAZING!!! He is always so professional and thoroughly resolves our issues. We're very happy when we get him as our technician when needed. That man needs a RAISE! ;)

 

Amanda M.
Move Asheville Realty

Greg was extremely helpful and took the time to explain the problem we were having with our printer/copier. He showed me things I could do myself and made recommendations for preventing the issue. He checked the machine thoroughly and cleaned...

April S.
Burnett Athletics

The service call went perfectly. He arrived first thing in the morning and was able to quickly fix our printer. He took the time to explain what went wrong and how to take care of the printer going forward. We feel confident that we can better...

Olivia P.
Flat Rock Playhouse

The tech who repaired our copier was extremely prompt, professional and met all of our copier needs.

Rannell F.
Vantage Point Homes at Balsam Mountain

He was here within an hour or so. I was very surprised when he called and said that he was trying to find parking. I assumed it would take at least a day or so, but he was here immediately! He was quick and efficient. Very much appreciated!...

Courtney M.
Domokur Architects

Larry spent extra time to train a coworker and me on a process we can do ourselves to stop the same problem from happening again in the future. He was very polite and professional during his service call—go Larry!

 

Gayle T.
Champion Hills Club

Steve is very knowledgeable of your products and if problems arise, he is prompt to bring assistance if needed, to expedite overall repair time. Your service is excellent.

Danny B.
Mail Management Services / Allegra Printing

Chris is always pleasant and helpful. He is happy to explain all that he does and why, so I can be aware of and recognize it if we have the same issue again.

 

Stephanie S.
George W. Morosani & Associates

Very fast response time and knowledgeable technician. He knew exactly what to do, and was quick and accurate. Excellent work! 

 

Mike S.
Infrastructure Services Group LLC

Greg was very helpful. He answered all of my questions. He gave me a bit more knowledge to help troubleshoot problems in the future.

 

Ashley K.
American Leprosy Missions

Brian really cares about the work he does and it shows. He treated my Bizhub with the utmost respect and he was so kind to us. He was efficient and polite with our staff, volunteers, and customers.

 

Josh R.
Asheville Community Theatre

Your help desk answers the phone promptly and understands that we are only open for half days and manages to get someone to the office within hours of my call. All of your technicians have been great! They are experienced in what they do and they...

Loretta R.
Oakley United Methodist Church

Mike is always very helpful! He was able to confirm the software downloads needed on our new Mac computers. Mike also reviewed how to calibrate the color setting on the printer. We appreciate his great attitude!

Carolyn D.
Gaia Herbs

Brian did an excellent job and was in and out quickly. He is professional, courteous, and friendly does good work and communicates well.

 

Tracy S
The Van Winkle Law Firm

We have always received excellent support from all Techs that come out to repair Vaya Health Copiers.Thanks and keep up the good work.

Mikhail K.
Vaya Health

Bruno is very knowledgeable about our equipment, he is respectful, courteous and explained what caused the problem with our copy machine. He also explained what he had to do to repair our copy machine.

Shelley M.
Carter, PC

Your technician Greg Manigault is great! He is a pleasure to have in our office. He is always pleasant and helpful and ... works fast but thoroughly to make sure our equipment is out of service for as little time as necessary.

Donna H.
SC Department of Motor Vehicles

 

Brian went above and beyond to fix my printer as I had an important print job that had to be done by Wednesday morning. He was able to switch out parts from another machine so that my machine could do the special printing. Once he...

D. W.
Entegra Bank

Francis came to our urgent call for help to fix our large copier. We were on a tight deadline completing important printing jobs for a trade show. Francis made sure that all of our items were printed correctly before he left our office to ensure...

Carolyn D.
Gaia Herbs

Chris was very efficient and helpful. He got here quickly, which was wonderful since so many agents needed to use the color copier that day. He helped us understand the problem and got us up and running again, all with a great attitude.

...
KELLY M.
Beverly Hanks

 

He went well above the call of duty to address our issues in a timely manner.

 

Jillian D.
USI Allied Insulation

 

The technician was very cordial; he introduced himself when he came in; went right to work; finished and let me know he was finished. I couldn't ask for better!

 

Jean M.
Mountaineer Publishing Co.

 

Technician was helpful in explaining and very polite and professional. Cleaned up after himself and left the machine clean. The repair was finished the same morning we called it in.

 

Brad F.
Quad Graphics

Service man was very polite, knowledgeable about his job.

Rhonda B.
Polk County Board of Education

Mr. Manigault is highly professional, always pleasant to deal with and is a pleasure to work with. He is highly knowledgeable on all facets of problems and service needs. You have a true asset in this technician. Please continue to send him our...

Beth B.
SC Probation, Parole and Pardon Services

Our particular problem required help from David in your office, who worked with Tom, your technician onsite, to resolve the issues. I have worked with Advanced Business Equipment for many years and will continue to do so because of your employees...

Maxine P.
St. Andrew the Apostle Catholic Church

Gregory did an excellent job. He ordered the correct part and corrected a long standing issue that we were having with the machine. He went above and beyond to make sure the copier was repaired.

BWI Companies

The service tech didnt just fix the machine and leave. He explained what happened and why, then how we can prevent that issue in the future. It was something simple and he didn't make us feel unintelligent with his explanation, which would have...

Pickens County YMCA

He [ABE tech Greg Pressley] had it fixed and was gone before I got back. Any ABE technician I have ever observed worked quietly, checked to make sure they were not in my way or slowing me down, and have been VERY professional.

Trina S.
Admin Assistant
Cherokee Boys Club

LOVE LOVE LOVE working with Jeff Moody! He is always nice, knowledgeable, and always does an amazing job. We truly appreciate having someone of his caliber working with us.

Destiny P.
Director of Customer Service
Snoozer Pet Products

Thank you for your very quick and efficient service. Our machine...

Beth
Grace OB/GYN

Great customer service by Mike Cordiale and Joe Donovan. No worries and easy transition to the new copier. Thank you!

...
Karen
Harris Architects PLLC

Ronnie (Crawford) is always just terrific to deal with. He is always professional and always fixes any issues we have as fast as humanly possible.

 

...
Magnolia Lane Nursing & Rehabilitation Center

 

Very helpful! Greg is the best! He fixed our issues quickly and made an instruction sheet for me on how to add my favorites to the home screen. That will be super helpful! Thanks Greg!

 

 

...
By Pass Power Equipment Sales & Service

I have to give a shout out to David Hyde who dialed in to address...

Unitarian Universalist of Transylvania County

Brian was excellent and thank you for the prompt service.

 

GOLDSMITH, MOLIS & GRAY PLLC

Greg is just awesome! Always knowledgeable timely and quick to repair. The extra follow-up visit was extremely appreciated!

...
Trailside at Reedy Point Apartments

Bruno was fabulous. He came quickly and resolved the problem. He had to run back to your

store room to get another part and did so without complaining and quickly. He had us up

and running 100%. We appreciate him going the extra...

Kelly M.
Beverly hanks & Associates

Repair was done very quickly. Chad, the technician, brought the correct staples for our machine and went over how to install them. He was very pleasant. Very happy with the amount of time it took for this to be taken care of.

Sarah F.
Aramark Services

Your techs always do a check of everything that might cause us trouble and explain everything in ways that I can understand. Don't change anything, you've got it...

Dottye G.
DUCKWORTH, JACOBS, NAEGER, SWICEGOOD & THRASH, LLC

Thank you for coming in to fix our machine on a snow day!...

Jennt T.
Liberty Corner Enterprises

"Mike was awesome! Came right in on a busy day and got...

Lynn T.
Brightstar

Jeff Moody [from AIS Division, ABE's IT Support] and Jeff Wallace are always very attentive to our needs. Both typically call me within minutes of any issues I report, and always follow up later to make sure everything is still good. They have...

Destiny P.
Director of Customer Service
Snoozer Pet Products

We really appreciated the same day service! In addition, the technician Chris did a great job. He...

Wendy B.
Biltmore

Greg is excellent. He is so knowledgible and courteous. I am blown away 

...

David
CHEROKEE BUREAU OF INDIAN AFFAIRS

Lynn was very patient and kind. I feel as ...

HALEY
AHEAD START, LLC

Balfour UM Church has done business with ABE as long as we have had copiers.  I like the company becuase it is local. Their salesmen were, and are, very professional, but still personable so I felt...

Martha G, Secretary
Balfour United Methodist Church

Just want to tell you how impressed I am with Gregory.  He is always helpful, always friendly and always efficient...

Jessica Pate
American Leprosy Missions

I just wanted to pass along how wonderful our technician was today.  The detailed instructions, patience and...

Deborah Wood
Asheville Pregnancy Support Services

I wanted to thank the technician (Chris Worrel) for the customer service we received today.  I was ...

Linda
REMCO SUPPLY

When Hayssen Flexible Systems was negotiating a new multi-function copier program that would support our varied needs four years ago; we had three local suppliers competing for the job. Advanced Business Equipment stood out above the others and...

Hayssen Flexible Systems

Eblen has had a long and tremendous partnership with Advanced Business Equipment for nearly twenty years. Their commitment to our community is only surpassed by their commitment to the service they provide to their clients and customers. Their...

Eblen Charities

We have been doing business with Advanced Business Equipment for over two years. We have a total of eight copiers that we lease from them and they are also responsible for servicing them.

The company is very efficient, extremely...

Kim B
Smoky Mountain High School

The staff is very professional at Advanced Business Equipment and the service technicians fix problems in a timely manner. I would recommend Advanced to other companies-they do a great job.

 

Debbie B.
Town of Weaverville- Weaverville, NC

When I place a call to Advanced Business Equipment, I can always count on a Service Technician getting to my location and resolving the problem quickly. Our machine is running like a champ!

Janice H.
Bald Mountain Realty- Lake Lure, NC

The technicians at Advanced Business Equipment do a wonderful job and they are great! They are very professional. I would recommend Advanced Business Equipment to anyone and everyone.
 

Marie L.
UPS Store #3446- Morristown, TN

Our technician was able to figure out the problem within a matter of minutes. I really appreciate that he was able to resolve the problem quickly. We love the machine and are very impressed with all of the things it is capable of. We would...

Amber M.
Keller Williams- Waynesville, NC

Ann Ray in the service department has made everything so easy during our transition. She is absolutely spectacular. I would recommend Advanced to other companies.

 

Charmane M.
John W. Robinson, DMD PLLC, Asheville

Chris Worrell our technician was able to figure out our problem in minutes and went the extra mile to make sure our machine was in tip top shape. I would recommend Advanced to other companies. Thank you for the great service and work.
 

Michelle
Eliada Home- Asheville, NC

Advanced Business Equipment is the best organization that I have dealt with. All employees are very nice and the great techs respond very quickly. I am happier than a pig in manure with this organization! They are the best people and are very...

Michael
Cross Canvas- Asheville, NC

We wanted to let you know how pleased we are with Klick File Web. The program is very simple to learn and use. It also provides the convenience of being able to "pull files" without ever leaving our desks.

We have been able to use...

Patty M.
Morosani & Associates

I wanted to let you know that the staff at the Jackson County Library greatly appreciates your service technician Greg Pressley. He has always responded to our calls immediately. He always has a smile for the staff and never hesitates to fix any...

M. A.
Sylva, NC

We recently had a problem getting the scanning feature on a new MFX-1450 from ABE to work within our IT system. ABE sent us not just one, but two technicians, first Clint and then Ryan, and within two days everything was hooked up, programmed...

I. T.

Service is always great and we love our Minolta. It is our second one!

 

Amy McIlwain
Asheville, NC

I wanted to take the time to compliment one of your techs, Mike Lewis. He always does a nice job when he services our copier, but the last time he came, he replaced the drum, and the copier was still not making quality color copies. He took some...

Margi A.
Asheville, NC

Your service tech Cameron is exceptional. He spent a long time on the phone with me trying to help me work on the problem so we could be up and running faster. When that still did not work, he came out the next day and not only fixed the problem...

Heart Corwin
Black Mountain, NC

I love our copier and your company. Everyone goes above and beyond to always take good care of our company and equipment. You have a great team who is very knowledgeable about the equipment that you sell. If they have a problem that they can't...

Debbie R.
The Biltmore Company

All of your technicians are wonderful - but today one of them, Tom, saved our sanity in a huge way and I want to say a BIG THANK YOU TOM - YOU'RE OUR HERO!
And thanks to ABE in general for being such a terrific company and hiring the best...

B. S.
Asheville, NC

I am writing to tell you of the wonderful service ProPat, LLC received from Advanced Business Equipment. Due to my past experience with different IT companies at our former location, I was DREADING the installation of a new server and the...

C. W.
ProPat, LLC