We know that the COVID-19 coronavirus is top-of-mind for most of you right now. As a local business in WNC and the Upstate, we understand you may have specific questions about how to continue doing business while maintaining your health. At both of our locations, we are working hard to ensure that we are able to provide the products and services you need while minimizing interpersonal exposure in order to keep you and our employees healthy and safe.

All ABE service technicians, account executives, and staff are rigorously following CDC guidelines in order to keep our community as safe as possible, including:

• A regimen of frequent sanitary wipe downs to our common "touch” surfaces
• Maintaining social distance between ABE employees and customers 

In addition:

• At the time of service, our technicians will be sanitizing your equipment
• If a face-to-face meeting is something you are concerned with, we are happy to hold a video conference or Webex meeting to review the latest technology needs for your organization.  

Undoubtedly you have implemented your own safety protocols in response to this development. Please don’t hesitate to let us know of any further accommodations you need at this time.

For our customers, the usual means of contacting us remain in effect:

• For Tech Support, contact us Monday-Friday at 800.627.1556 or email us at support@abecarolina.com.
• For Sales call 828.274.1152 for the Asheville office, and 864.335.0650 for Greenville.

Please know that our team is equipped to perform their job functions remotely and provide your business with options that can keep your employees working productively from home: Laptop or Desktop workstations, VoIP phone options, VPN access, Network Copiers/Printers and access to software applications. Don’t hesitate to reach out to our support team if you would like to start a conversation about getting help with a remote setup at 828-210-4308 or tsiever@abecarolina.com    

If you have concerns about the readiness of your workforce for working remotely, our post, 5 Steps to Prepare Your Team to Work from Home, answers critical questions to help you start preparing your organization to respond to this evolving situation.

We encourage you to regularly check our homepage and social media posts which will contain the latest operational updates for Advanced Business. In the meantime, stay calm and keep safe!

It's our honor and privilege to serve you, and we thank you for your trust and partnership.

Kevin Jackson
President & CEO