Slideshow Presentation
ABE Obtains Perfect NPS Score
A Simple Method to Measure Customer Satisfaction
According to the creators of NPS, the average company scores +5% to +10%—basically, this means they have about the same number of customers who dislike them as those who love them. Within the NPS range of -100 to +100, a “positive” score or NPS above 0 is considered “good”, +50 is “Excellent,” and above 70 is considered “world-class.” The big leaders in customer experience, such as Apple and Amazon, generally score in the 70s and 80s.
Those benchmarks go to show why we're justifiably proud of our average NPS score, which fluctuates between 92-97.
But take a look at the most recent screenshot of our results, above. We're quite proud to have attained an NPS score of 100, an indication that our efforts to take care of our customers are really paying off!
